How does the 2D Studio & 3D Customizer work?
Select any merchandise niche (Notebooks, Stickers, Apparel, Drinkware) from the store and click Customize. In the workspace studio, you can upload logos, add text imprints, customize spine ruling, and rotate the real-time 3D model to inspect your finished design.
How do I track my merchandise order delivery and waybill?
Navigate to your User Dashboard → Orders. Click on any active order to view its live fulfillment pipeline (Paid → In Production → Transit to Hub → Ready for Pickup) and chat directly with operations via the Order Support Chat.
What if my custom merchandise arrives with a printing defect?
You can open a support request and attach clear photos/PDFs of the defect. Because your payment is safeguarded in escrow, our support lead will inspect the issue and initiate a free reprint or a complete refund to your wallet.
Are there bulk or student organization discounts?
Yes! As you increase the order quantity in the 2D workspace or cart, automated volume discount tiers are applied instantly. For campus associations or bulk orders exceeding 500 units, open a support ticket for bespoke pricing.
How do I manage my campus profile, password, or security PIN?
Navigate to User Dashboard → Profile & Settings. Here you can update your campus contact information, change your password, and set or reset your 4-digit Escrow security PIN.
Where are campus logistics pickup hubs located?
Pickup hubs are stationed at central campus student centers, faculties, and main campus gates. When your order arrives, you receive a notification containing your unique pickup code and hub location.
What is Escrow Protection and when are funds released?
When you pay for an order, your money is safely locked in platform escrow. Funds are never released to production or logistics vendors until your order has arrived at your campus hub, passed quality checks, and been marked as received.
How do I fund my wallet or withdraw available balances?
Open your Wallet Dashboard to deposit via bank transfer or debit card. Any unlocked earnings or refund balances can be withdrawn directly to your verified bank account using your 4-digit Wallet PIN.
